Contributors
Santanu Dutta
Santanu is the Head of PRISMAI (An AI powered process Intelligence Platform) and AI Recruitment & Competency at Maveric Systems.
With over 29 years of experience in technology leadership, solution architecting, client engagement, and business transformation, he has delivered enterprise-scale solutions for Services, Product & IP development across global markets in banking, financial services, and FMCG.
A seasoned banking technology leader, Santanu focuses on strengthening customer engagement, developing innovative service offerings, and expanding Maveric’s impact across the financial services sector.
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Saurabh Bhalerao
Saurabh Bhalerao is an Associate Director and manages the Industry Research team at CARE Ratings. Saurabh currently writes on multiple perspectives around the Indian BFSI industry. He has close to 15 years of experience in managing research services and has familiarity in dealing with global teams consisting of analysts with different cultural backgrounds.
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AI adoption should be centered on financial inclusion, customer experience, and personalisation.
