OCBC rolls out in-app calls for retail customers

In-app calls will not incur International Direct Dialling (IDD) charges.

OCBC is rolling out in-app calls on its digital banking apps, enabling customers to call the bank’s contact centre even when they travel outside Singapore.

In-app calls will not incur International Direct Dialling (IDD) charges, the Singaporean bank said in a press release on 24 November 2025.

The service will be rolled out progressively to retail banking customers beginning November 2025. It was earlier successfully introduced to corporate customers in June 2025 on the OCBC Business app.

OCBC said that it expects in-app calls to be especially valuable to customers who need urgent assistance while abroad, such as in cases of suspected credit card fraud or account security concerns.

The in-app capability also prevents impersonation fraud, OCB said, noting that security questions and SMS One-Time Passwords (OTPs) to verify customers who call banks’ hotlines may be increasingly susceptible.

“OCBC seeks to reduce heavy reliance on such traditional methods with in-app calls. Such calls take place within the OCBC and OCBC Business apps’ secure environments – customers must first log in using biometrics or access credentials, coupled with either digital or hard token provisioning,” the press release stated.