Forrester
Forrester is a global research and advisory firm that specialises in providing insights and guidance to companies in various industries.
See below for the latest Forrester news, analysis, profit results, share price information, and commentary.
What are the must-have banking features by 2027?
What are the must-have banking features by 2027?
Over 60% of respondents in Australia, China, and India find credit-building tools to be useful.
Australian banks struggle to meet mobile app expectations
Despite increased usage, customers rate experiences as average.
Banks’ CX, customer loyalty to decline in 2025: Forrester
They may end up pushing away customers when they adopt digital strategies the wrong way.
SG banks, insurers customer experience quality unimproved in 2024
It's become difficult to distinguish leaders from laggards as the gap has narrowed.
Financial firms to raise gen AI spending as they seek growth benefits
Despite hype, gen AI spending is low in 2023, at around $400,000 at its highest.
Empathy deficit erodes customers’ trust in banks
Customers who feel valued are willing to spend more for banking products.
Only 30% of Singaporeans trust financial institutions, amongst the lowest in the region
In Hong Kong, Australia, and Singapore, less than half of the customers express trust in their banks.
Thought Leadership Centre
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1. DBS rolls out agentic AI credit tool to 1,500 staff globally 2. DBS sees millennial wealth clients triple in H1 2026 3. Singapore banks beat net profit estimates and outperform in returns 4. Singapore plans 2027 tax break for fund managers’ profit-linked returns 5. DBS, IBF sign first MOU on AI skills for finance sectorResource Center
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Event News
Inside MatchMove’s win at the Asian Banking & Finance Fintech Awards 2026
Amar Abrol on MatchMove’s lending infrastructure, and why speed and focus are reshaping fintech.
Commentary
Are Asia’s digital banks prepared for the stablecoin era?
Why APAC is building home-currency stablecoins
Why Southeast Asian wealth managers must design the business before buying the technology
Why trust in Asian banking increasingly gets built off the record
Hong Kong cleared stablecoins for take-off. Getting them to work across Asia is the hard part
The financing challenge behind Asia’s wealth transfer
Banks need to rethink identity governance for AI agents
From stablecoins to sovereignty: The rise of trust-based digital dollar systems
Indonesia’s banks need faster fraud decisions as digital payments grow
China’s leasing giants are growing up — and Asia’s banks can’t look away