Customer Experience in Banking
APAC consumers demand personalised financial wellness tools
APAC consumers demand personalised financial wellness tools
Banks must rebuild one-to-one relationships digitally.
Westpac mobile app rated best in Australia by Forrester
Actionable recommendations and prompts to avoid fees helped propel it to the top spot.
Thought Leadership Centre
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1. HSBC unveils invitation-only Privé World Legend Mastercard 2. Payment failures cost Singapore merchants $12b annually 3. Singapore's big 3 banks pivot to wealth as margins shrink 4. HSBC and HSBC Life sign Humansa MOU for HNW health planning 5. OCBC Q1 profit rises 5% to $1.97b on fee gainsResource Center
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Claims delays reshape customer loyalty patterns in Indonesia insurance sector.
Commentary
Asia’s 20% advantage: The simplification strategy rewriting banking from Singapore to Shanghai
Perth is emerging as an unlikely testbed for the future of global finance