Inside Singlife’s win at the Asian Banking & Finance Fintech Awards 2026

Singlife’s approach to AI, customer adoption and the future of digital insurance.

Terry Chen, Singlife’s Head, Platforms and Digital UX, highlights how Singlife Buddy and the GI Email Bot combine AI with human oversight to enhance customer experiences.

He also shares how customers have responded positively to AI. 

Following Singlife’s win of the Customer Experience Solution Award - Singapore and Mobile App Award - Singapore at the Asian Banking & Finance Fintech Awards 2026, the recognition further encourages Singlife to deliver simpler, faster and more personalised customer experiences.

 

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