Artificial Intelligence

NPCI’s FiMI AI model to handle UPI disputes

It uses an agentic AI framework for multi-step reasoning tasks.

AI disruption accelerates Southeast Asia’s telecom shift

Regional telcos turn to AI to boost efficiency and revenue.

Standard Chartered filters AI through business-first lens

Clear objectives and disciplined architecture are essential to scaling responsible AI.

Banks’ AI adoption to shape cost and revenue advantage

An AI-gap may emerge amongst global banks depending on their adoption journeys, says S&P.

How can banks use AI and digital rails to cut trade finance inefficiencies?

It can reduce compliance burdens, but only if they are designed to be simple, trusted, and interoperable. 

How Citi Wealth uses AI for insights to support, not replace advisors

Research shows that 70% of wealth managers believe AI enhances.

Why banks see AI as a shift from product selling to service

There has been a notable 80% reduction in contact centre handling times. 

AI agents shift financial services from infrastructure to impact

Almost all institutions now use AI to boost efficiency and customer experience.

Security Bank modernises core systems to meet digital demand

The bank is investing in AI, cloud, and omnichannel platforms to future-proof its operations.

CommBank deploys AI-powered bots to fight scams

The bots engage scammers, gather intelligence, and disrupt scam operations, it said.

BofA’s AI virtual assistant Erica halves IT service desk calls

It plans to incorporate gen AI in Erica for coding assistance and report synthesis.

CommBank establishes tech hub in Seattle

The first cohort focuses on learning to fast track adoption of agentic AI and gen AI solutions.

AI needs better explainability to build decision-makers’ trust

Transparency and collaboration are key to meaningful AI adoption.

Philippine banks and insurers called to pursue human-centred AI adoption

AI adoption should be centered on financial inclusion, customer experience, and personalisation.

Banks should use the right AI for the job

The proper solutions improve operations at a cost-effective price.