Artificial Intelligence
CommBank tests AI banking assistant in app pilot
CommBank tests AI banking assistant in app pilot
CommBank Companion will use live data to deliver financial info to customers.
5 days ago
CommBank names UNSW’s Mary-Anne Williams as chief AI strategist
Wiliams will lead CommBank’s team of AI scientists.
Banks face budget squeeze from AI and legacy systems
Corporate IT allocations are projected to keep climbing through 2027.
2 in 5 APAC finance firms lag in AI or machine learning
Survey shows that 61.2% now use AI or machine learning in live settings.
Citi forms AI Infrastructure Banking team to tap $3t financing opportunity
The team aims to provide debt financing to fund data centres and other infra capacity.
NPCI’s FiMI AI model to handle UPI disputes
It uses an agentic AI framework for multi-step reasoning tasks.
AI disruption accelerates Southeast Asia’s telecom shift
Regional telcos turn to AI to boost efficiency and revenue.
Standard Chartered filters AI through business-first lens
Clear objectives and disciplined architecture are essential to scaling responsible AI.
Banks’ AI adoption to shape cost and revenue advantage
An AI-gap may emerge amongst global banks depending on their adoption journeys, says S&P.
How can banks use AI and digital rails to cut trade finance inefficiencies?
It can reduce compliance burdens, but only if they are designed to be simple, trusted, and interoperable.
How Citi Wealth uses AI for insights to support, not replace advisors
Research shows that 70% of wealth managers believe AI enhances.
Why banks see AI as a shift from product selling to service
There has been a notable 80% reduction in contact centre handling times.
AI agents shift financial services from infrastructure to impact
Almost all institutions now use AI to boost efficiency and customer experience.
Security Bank modernises core systems to meet digital demand
The bank is investing in AI, cloud, and omnichannel platforms to future-proof its operations.
CommBank deploys AI-powered bots to fight scams
The bots engage scammers, gather intelligence, and disrupt scam operations, it said.
UOB inks MOU with Accenture for AI adoption and application
UOB will also upskill its employees.
BofA’s AI virtual assistant Erica halves IT service desk calls
It plans to incorporate gen AI in Erica for coding assistance and report synthesis.
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1. MAS backs Singapore's finance edge as global risks deepen 2. More than half of Filipinos have financial accounts but few hold bank accounts 3. Digital wallets seize 65% of APAC payments 4. CommBank tests AI banking assistant in app pilot 5. Singapore to slash private bank account opening to under a monthResource Center
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Monitor Deloitte's Prashant Krishnan urged banks to transform their relationship models to meet these demands.
Commentary
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