Artificial Intelligence
Why banks see AI as a shift from product selling to service
Why banks see AI as a shift from product selling to service
There has been a notable 80% reduction in contact centre handling times.
AI agents shift financial services from infrastructure to impact
Almost all institutions now use AI to boost efficiency and customer experience.
Security Bank modernises core systems to meet digital demand
The bank is investing in AI, cloud, and omnichannel platforms to future-proof its operations.
CommBank deploys AI-powered bots to fight scams
The bots engage scammers, gather intelligence, and disrupt scam operations, it said.
UOB inks MOU with Accenture for AI adoption and application
UOB will also upskill its employees.
BofA’s AI virtual assistant Erica halves IT service desk calls
It plans to incorporate gen AI in Erica for coding assistance and report synthesis.
CommBank establishes tech hub in Seattle
The first cohort focuses on learning to fast track adoption of agentic AI and gen AI solutions.
AI needs better explainability to build decision-makers’ trust
Transparency and collaboration are key to meaningful AI adoption.
Philippine banks and insurers called to pursue human-centred AI adoption
AI adoption should be centered on financial inclusion, customer experience, and personalisation.
Banks should use the right AI for the job
The proper solutions improve operations at a cost-effective price.
Mastercard rolls-out network-level AI-powered solution against financial crime
Together with BancNet, it has already onboarded 36 Philippine banks.
Navigating the Future: Banking Supervision and Risk Management in Asia in 2025
Global conflicts, climate risk disclosures, and AI influence will shape Asia's financial sector over the next 12 months.
DBS, IMDA future-proof SMEs with Spark GenAI
The bank plans to engage 50,000 businesses over the next two years.
Cross-Border transactions complicate AML compliance for businesses
AI tools used to streamline AML processes and reduce false positives.
AI drives 1500% growth in deepfake fraud across APAC
Sumsub integrates AI tools to combat deepfake threats and fraud networks.
Hong Leong Bank blends digital innovation with human touch
Digital-first transformation used to meet modern customer demands.
Mobile banking threats grow with advanced AI tactics
AI powers mobile banking defence against rising cyber threats.
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Tài Chính Số Tận Tâm (Conscientious Digi-Finance) puts customer experience at the centre, helping people better monitor, manage, and take control of their financial decisions.
Commentary
Are Asia’s digital banks prepared for the stablecoin era?
Why APAC is building home-currency stablecoins
Why Southeast Asian wealth managers must design the business before buying the technology
Why trust in Asian banking increasingly gets built off the record
Hong Kong cleared stablecoins for take-off. Getting them to work across Asia is the hard part
The financing challenge behind Asia’s wealth transfer
Banks need to rethink identity governance for AI agents
From stablecoins to sovereignty: The rise of trust-based digital dollar systems