NAB refreshes app and internet banking

Around 98% of banking interactions in NAB are digital.

National Australia Bank (NAB) has refreshed its NAB app and internet banking platform.

NAB said that it focused on reducing scrolling and clicks in re-designing its online platforms, according to an online statement posted on 21 May 2026.

Customers log into the NAB app and internet banking platform around 120 million times each month, the Australian bank said.

“Around 98% of banking interactions with us are digital and these channels are fundamental to the relationship customers have with us,” said Pete Steel, NAB group executive for digital, data & AI.

Steel said that they took customer feedback into account, making incoming bills more clearly visible, or making access to savings tools easier. They also improved functionality of managing loan repayments.

“What previously took seven taps is now a one-tap, one-stop shop where people can manage their security with features like biometric validation and transaction limits, as well as buttons to quickly flag anything amiss,” Steel said.

NAB’s fraud team receives over 130,000 calls every month, and 170,000 customers check their security settings.

“If we save each two seconds, that’s a collective four days of customer time saved each month, helping customers protect their money or get help if they need it,” Steel said. 

The update is rolling out progressively, NAB said. 

NAB recently reported a net profit of $1.98b (A$2.75b) for the H1 period, a 19.28% decline compared to H1 2025.