Hang Seng Bank rolls out AI chatbot for business banking

The virtual assistant BERI will be available on the bank’s website and mobile app.

Hang Seng Bank is rolling out an AI-powered chatbot that will handle general inquiries about the lender’s business banking business in its bid to further digitise its customer services.

Also read: Hang Seng Bank unveils AI chatbots for retail banking

BERI, which stands for service objectives of ‘Business; Efficient; Responsive; Interactive’, can respond to customer queries on the bank’s deposits and integrated accounts, cash management services and service channels including ATMs, phone banking, business e-Banking and service outlets. It can also provide information to customers seeking to open an account.

“The launch of BERI, our new virtual assistant, sees us take a significant step forward in using digital services to meet the changing business needs of our customers in a dynamic operating environment,” said Donald Lam, head of commercial banking at Hang Seng.

Powered by machine learning and natural language processing, BERI can easily interact with customers through a linguistic expertise in Chinese and English. It will be available on the bank’s website and the Hang Seng Business Mobile App by May 16.