Ant Int’l’s Antom upgrades AI agent

The Chargeback AI Assistant builds a tailored response based on automated case-by-case analysis.

Ant International’s Antom has upgraded its artificial intelligence (AI) agent, Antom Copilot, with expanded capabilities across payment integration, onboarding, risk configuration, and chargeback solution.

Antom Copilot 2.0 now has the Chargeback AI Assistant, which builds a tailored response based on automated case-by-case analysis to help merchants improve revenue control and customer service.

It offers documentation support, success rate analysis, defence building, and post-case analysis.

Other updates include automated recommendations of suitable payment methods, acquiring services, and integration solutions, and market analysis.

Additionally, Antom Copilot 2.0 offers AI-assisted onboarding that leverages multimodal LLM capabilities. Merchants can now configure risk management settings using natural language prompts.

Further, it accelerates integration by over 90%, leveraging chain of thought (CoT) reasoning, standard operating procedure (SOP) automation, language (LUI), and graphical (GUI) user interfaces, and AI-driven code generation.